Terms & Conditions

Privacy Policy

  • The information that we use relates to the processing of orders, the despatch of goods, the processing of payments and the way we communicate with you about our range of products and services. We will never collect sensitive information about you without your consent.
  • If you wish to stop receiving information from Butterfly Bras, then send an email to shop@butterflybras.co.uk and we will remove your details from our database.


  • Butterfly Bras will endeavoiur to despatch your order by the end of the day that payment is received.
  • All orders are sent by courier My Hermes or Royal Mail 1st Class post and we would expect delivery of your order within 3-5 days.
  • Where items are out of stock you will be notified and we would expect delivery to be approximately 10 days assuming the item is still available.
  • UK Delivery £3.50
  • International Delivery £5.50 


  • Any faulty products will receive a full refund.
  • If you are not completely happy with your purchase we will exchange it or give a full refund provided it is returned in the original condition, unworn, unwashed and with all the labels attached.
  • Please ensure that briefs/thongs/shorts/swimwear is tried on over your own underwear.  Please ensure that any lingerie tried on does not come into contact with make-up or body lotions and oils.  In the interest of hygiene we may refuse returns where it is obvious this hasn’t been done.
  • Except in the case of faulty goods, the customer is responsible for the cost of returning the item(s).


  • All payments are made securely through our paypal system which allows you to pay with a debit card.


  • The price you pay is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.  If you cancel and you have already paid for the goods, you will receive a full refund.